CompTIA ITF+ Practice Test

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When a user is getting an error message while trying to go to a website, what troubleshooting step is a technician using by browsing to the same site?

Clear browser cache

Restart the router

Duplicate the problem

When a user is encountering an error message while trying to go to a website, the most effective troubleshooting step for a technician is to duplicate the problem by browsing to the same site. By doing this, the technician can validate the issue and determine the cause of the error, allowing for a more accurate and efficient solution. Clearing the browser cache or restarting the router may resolve certain website issues, but they are not directly related to the error message and may not necessarily pinpoint the root of the problem. Running a virus scan would only be necessary if the issue is related to malware. That is why duplicating the problem is the most appropriate and effective troubleshooting step in this scenario.

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Run a virus scan

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